Why do I have to have a Stripe account?

We process payments for bookings made through our platform using our secure and efficient payment gateway partner, Stripe. By connecting your Stripe account directly to your listing, you can receive timely and direct payments on your account right after each booking. Stripe's verification process also provides an extra layer of security for both you and your clients, ensuring that transactions are safe and secure.

To publish your listing on our platform, we require you to connect your existing Stripe account or create a new one through our registration process. 

This ensures that payments can be processed immediately after each booking, enhancing your cash flow and simplifying your planning process. The Stripe account that you create is your personal account for receiving online payments and managing refunds. ZenBooking does not hold any payments in escrow for our listing partners. You are in control of your listing, bookings, and payments. There are no monthly fees associated with having a Stripe account.
 

Opening a Stripe account is straightforward and free of charge. There are no monthly fees associated with maintaining a Stripe account. To set up your account, you will need to provide some essential documentation to verify your identity or that of your business. This includes proof of your address, a scan of your ID, and other relevant documents. These steps help ensure the safety and security of our platform's clients.

Stripe currently supports 47 countries for opening an account, and you can check whether your country is supported by visiting the link provided: https://stripe.com/global
Unfortunately, you will not be able to publish a listing with us if your business is located in a country not supported by Stripe.

Our support team is always available to help with any questions or concerns you may have about the payment process.